SOP Automation

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📄 SOP Automation

Extract Intelligence from Support Tickets

Upload your UV Desk ticket PDF to analyze calls, response quality, and customer happiness.

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Drag & drop PDF or Browse

filename.pdf
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DuckDuckGo Basic web search
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Tavily AI-optimized search
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Serper Google search results

Analyzing with AI...

Audit Report

Calls Made -
Happiness -

1. Analysis of Client Needs vs. Documentation

2. Critical Audit: Mistakes & Performance Issues

3. Proposed Improvements for Replies

4. Summary of Improvements

Category Finding Recommendation

Team Tone Analysis

Custom Rules Verification

Custom Analysis Rules

Add specific instructions that the AI should follow during analysis.

LLM Configuration

Search Cache Management

Cached Searches -
Cache TTL -

The cache stores recent search results to improve performance and reduce API calls. Cached results expire after the TTL period.

Add New Rule